Help Center

You can check your application status by logging into your account and viewing your dashboard. You'll also receive email updates at every stage of your application process. If you haven't received any updates within 48 hours, please contact our support team.

If you notice an error after submission, please contact us immediately at [email protected] with your application reference number. Depending on the stage of processing, we may be able to make corrections. For critical errors, you may need to submit a new application.

Most ETA applications are processed within minutes to a few hours. However, in some cases, it may take up to 3 working days. We recommend applying at least one week before your planned travel date to allow for any unexpected delays.

Our refund policy depends on the stage of your application and the reason for denial. Please refer to our Refund Policy page for detailed information. For specific cases, contact our support team who can review your situation.

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. All payments are processed securely through our encrypted payment gateway. We do not store your card information on our servers.