Privacy Policy

1. Introduction

ETA UK CENTER ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We are ISO 23026 compliant and adhere to all applicable data protection laws.

2. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Full name and date of birth
• Passport information (number, issue date, expiry date)
• Nationality and citizenship details
• Contact information (email address, phone number, mailing address)
• Travel plans and purpose of visit
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• Processing your UK ETA application
• Communicating with you about your application status
• Providing customer support and responding to inquiries
• Sending important updates and notifications via email or SMS
• Improving our services and website functionality
• Detecting and preventing fraud or unauthorized activities
• Complying with legal obligations and government requests
• Conducting analytics and research to improve user experience

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• UK Government Authorities: We submit your application and personal information to UK immigration authorities as part of the ETA application process
• Service Providers: We work with trusted third-party service providers who assist us in operating our website and providing services
• Payment Processors: We use secure third-party payment processors to handle financial transactions
• Legal Requirements: We may disclose information when required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

We never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement robust security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• ISO 23026 compliance for data handling procedures
• Access controls and authentication requirements
• Employee training on data protection and privacy

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device. We use:

• Strictly Necessary Cookies: Essential for website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and choices
• Targeting Cookies: Used for marketing and advertising purposes

You can manage your cookie preferences through our cookie consent tool or your browser settings. For more information, see our Cookie Policy.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally, we retain application data for 7 years to comply with legal and regulatory requirements.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. However, we do process ETA applications for minors when submitted by a parent or legal guardian.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Phone: +1 210-342-8121