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Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

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Refund Policy

Understanding Our Refund and Cancellation Terms

Last Updated: 06/10/2025

Important Notice

Please read this refund policy carefully before purchasing our services. By using our services, you acknowledge that you have read, understood, and agree to this policy.

1. General Refund Policy

At ETA UK CENTER, we strive to provide exceptional service to all our customers. Our refund policy is designed to be fair and transparent while acknowledging the nature of our service and the government processing involved.

2. Service Fees

Our total fee consists of two components:

  • Service Fee: Our professional assistance fee for processing your application
  • Government Fee: The UK government's ETA application fee

3. Refund Eligibility

3.1 Before Application Submission

If you request a cancellation before we submit your application to UK authorities:

  • You may be eligible for a full refund of our service fee
  • The government fee is non-refundable once paid
  • Refund requests must be submitted in writing to [email protected]
  • Please include your order number and reason for cancellation

3.2 After Application Submission

Once your application has been submitted to UK government authorities:

  • Both service fees and government fees are non-refundable
  • This applies regardless of the application outcome
  • We have invested time and resources in processing your application
  • Government fees are paid to UK authorities and cannot be recovered

3.3 Application Denial

If your ETA application is denied by UK authorities:

  • Government fees are non-refundable as they are charged for processing, not approval
  • Our service fee may be partially refundable in certain circumstances
  • Refund decisions are made on a case-by-case basis
  • Contact our support team to discuss your specific situation

4. Service Errors

If an application denial is due to an error on our part:

  • We will refund our service fee in full
  • We may assist with resubmission at no additional service charge
  • Government fees for resubmission are the responsibility of the applicant
  • This does not apply if the error was due to incorrect information provided by you

5. Customer Error

If an application is denied due to incorrect or false information provided by the customer:

  • No refund will be provided for either service or government fees
  • You are responsible for providing accurate and complete information
  • We review all applications, but cannot verify the accuracy of your personal information

6. Processing Time

Regarding delays in processing:

  • We are not responsible for delays caused by UK government processing times
  • Refunds will not be issued due to government processing delays
  • We will provide updates and track your application throughout the process
  • Contact us if you have concerns about processing times

7. How to Request a Refund

To request a refund:

  1. Email us at [email protected] with "Refund Request" in the subject line
  2. Include your order number and full name
  3. Provide a detailed explanation for your refund request
  4. Include any supporting documentation if applicable
  5. Our team will review your request within 5 business days
  6. You will receive a response via email regarding the decision

8. Refund Processing Time

If your refund request is approved:

  • Refunds will be processed within 10-15 business days
  • Refunds will be issued to the original payment method
  • Your bank or card issuer may take additional time to credit your account
  • You will receive a confirmation email once the refund is processed

9. Partial Refunds

In certain circumstances, partial refunds may be offered at our discretion. These situations are evaluated on a case-by-case basis and may include technical issues with our service, exceptional circumstances, or other factors deemed appropriate by our management team.

10. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback:

  • Contact our support team first to resolve any issues
  • Most concerns can be resolved through direct communication
  • Chargebacks may result in account suspension
  • Fraudulent chargebacks may result in legal action

11. Force Majeure

We are not responsible for refunds in situations beyond our control, including but not limited to: changes in government policies or procedures, natural disasters, technical failures of government systems, political instability, or other force majeure events.

12. Exceptions and Special Cases

In exceptional circumstances, we may offer refunds or compensation outside of this policy at our sole discretion. Such decisions do not set a precedent and do not obligate us to provide similar treatment in other cases.

13. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase will govern your transaction.

14. Contact Us

If you have questions about our refund policy or need to request a refund:

Email: [email protected]
Phone: +1 210-342-8121

Our support team is available 24/7 to assist you with refund inquiries.

By using our services, you acknowledge that you have read, understood, and agree to this Refund Policy. We recommend reviewing this policy before making a purchase to ensure you understand our terms.