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Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Refund Policy

Understanding our refund terms and conditions for ETA Portal services

Policy Overview

Our refund policy permits a refund of the service fee only if the request is made within 24 hours of payment confirmation. After this 24-hour period, or once the application has been submitted to the government, refunds are generally not available. In certain situations, government fees may be refunded where applicable. We also reserve the right to decline service and retain fees in cases where unlawful activity is suspected.

Refund Eligibility

Situations Where a Refund May Apply

  • Within 24 Hours of Payment

    You may request cancellation within 24 hours of receiving payment confirmation. In such cases, the service fee may be refunded. However, if the application has already been submitted to the government, a refund is generally not available.

  • Service Not Provided

    A refund may be considered if we are unable to deliver the service as outlined.

Situations Where Refunds Are Generally Not Available

  • After 24 Hours

    Requests made after the initial 24-hour period are generally not eligible for a refund of the service fee.

  • Government Fees

    Government fees are typically non-refundable, except in specific cases where a refund is permitted by the relevant authority.

  • Application Already Submitted

    Once the application has been submitted to the government, no refunds will be issued.

  • Unlawful Activity

    We reserve the right to refuse service and retain fees if there is any indication of unlawful or prohibited activity.

What to Do if You Need a Refund

Contact Support

For issues or cancellations, contact our support team via our website contact form or email us directly.

Email Support

[email protected]

Support requests can be submitted 24/7 by email. Typical response time is within 24 hours.

Provide Order Details

If you have an order, please provide your order ID and payment confirmation details when contacting us so we can assist you promptly and accurately.

Important Notes

  • Refunds are typically processed within 5–10 business days, depending on the payment method used.
  • This policy may be updated from time to time, so we recommend reviewing this page periodically.
  • In case of any disputes, you may also reach out to your payment provider or bank for further assistance.

Last updated: 23 September 2025